ABOUT US
ZENSHIN TECH is an official distributor of products by LP-RESEARCH Inc..
Check LP-RESEARCH Inc.’s blog for latest news on our sensor products.
OUR ADDRESS
ZENSHIN TECHNOLOGY LIMITED
Suite A27
9F Silvercorp International Tower
707-713 Nathan Rd, Mongkok, Kowloon
999077 Hong Kong
Email: [email protected]
CONTACT US
Please contact us anytime, if you have any question about our products. We will get back to you usually within 24h after your request.
Alternatively to filling out the contact form below, for technical questions and support you can always contact LP-RESEARCH directly here.
TERMS OF SERVICE & SHIPPING COST
Shipping Cost: auto calculated by package size estimation.
Items are shipped using worldwide express delivery (usually DHL Express).
Please contact us directly for order amounts above 50 items.
Taxes
Please note that import duties, taxes, and charges are not included in the item price or shipping cost. Please check with your country’s customs office to determine what these additional costs will be. When the shipment arrives at your local customs, please make sure to fetch it.
Refund Policy
This Warranty and Return Policy contains the complete terms and conditions between ZENSHIN TECHNOLOGY LIMITED (“We” or “ZENSHIN TECHNOLOGY LIMITED”) and you regarding your purchase of an ZENSHIN TECHNOLOGY LIMITED product (“Product”).
All ZENSHIN TECHNOLOGY LIMITED products may be returned for a refund or exchange, within 30 days from date of purchase, less restocking fees of 30%. Shipping and handling fees of the product is at the expense and responsibility of the purchaser and will not be refunded. ZENSHIN TECHNOLOGY LIMITED must be contacted prior to shipping of returned product via email at [email protected], to obtain a Return Material Authorization (RMA) number, shipping address and instructions from ZENSHIN TECHNOLOGY LIMITED. The ZENSHIN TECHNOLOGY LIMITED product may be returned for a full refund or exchange, within 30 days from date of purchase, if the product is received Dead on Arrival (DOA). An ZENSHIN TECHNOLOGY LIMITED product is considered DOA if it shows symptoms of a hardware failure, preventing basic operability, when you first use it after opening the box. If you believe that your product is DOA, please email [email protected] within 30 calendar days of the invoice date. ZENSHIN TECHNOLOGY LIMITED technical support will determine whether the product is DOA and offer you the following options:
1. Replacement: ZENSHIN TECHNOLOGY LIMITED, at its expense, will ship another of the same product. ZENSHIN TECHNOLOGY LIMITED will arrange for replacement and the DOA product’s return.
2. Service: You may have the product repaired. However, once you choose that option, you may not request replacement of the product.
If ZENSHIN TECHNOLOGY LIMITED determines that you have misrepresented a returned product’s condition and that the product is not DOA, LP-Research may, at its sole discretion, impose a handling fee.
Returns must be made to the address ZENSHIN TECHNOLOGY LIMITED provides upon contact.
Limited Warranty
ZENSHIN TECHNOLOGY LIMITED warrants that the Product shall be free from defects in material or workmanship under normal use for three hundred and sixty (360) calendar days beginning from the date of shipping of your original purchase (Limited Warranty).
Return Process
If you believe that the Product does not meet the Limited Warranty:
Please email [email protected] to obtain a Return Material Authorization (RMA) number, shipping address and instructions from ZENSHIN TECHNOLOGY LIMITED.
Returned Products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the Product. Please include a description of the problem. You must prepay all shipping charges, and ZENSHIN TECHNOLOGY LIMITED recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to LP-Research or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. You are fully responsible for any loss or damage to the Product during shipping.
Remedy
ZENSHIN TECHNOLOGY LIMITED’s sole obligation, and your sole remedy, for a breach of the Limited Warranty shall be as described in this Section. ZENSHIN TECHNOLOGY LIMITED shall determine in its sole discretion whether the Product contains a material or workmanship problem. If so determined, ZENSHIN TECHNOLOGY LIMITED shall in its sole discretion: (i) repair the Product using new or refurbished parts, (ii) replace the Product with a new or refurbished Product or (iii) refund to you the amount you paid for the Product based on your original method of payment. For the purposes of this Limited Warranty, “refurbished” means a Product or part that has been returned to its original specifications. Replaced parts and exchanged Products will become the property of ZENSHIN TECHNOLOGY LIMITED. The Limited Warranty gives you specific legal rights and you may have other rights which vary by jurisdiction.
Warranty Exclusions
The Limited Warranty does not apply in the following cases:
1. Damage caused by accident, abuse, misuse, flood, fire, earthquake or other external causes.
2. If a Product is defective as a result of leaking batteries or liquid damage.
Defective materials or workmanship where the defect is due to a Product having been serviced or modified by a party other than ZENSHIN TECHNOLOGY LIMITED or an ZENSHIN TECHNOLOGY LIMITED authorized service provider.
3. Malfunction resulting from the use of accessories, attachments, product suppliers, parts or devices with the Product that do not conform to LP-Research’s specifications or are not supplied by ZENSHIN TECHNOLOGY LIMITED.
4. Damage occurring during shipment.
5. Damage or service resulting from modifications or alterations to a Product in any way (including any alteration or removal of its serial number or identification marks).
Your option to return the Product under the Limited Warranty does not apply to the following Products:
1. Electronic software downloads.
2. Upgrades to Products provided by ZENSHIN TECHNOLOGY LIMITED
Warranty Disclaimer
Except as expressly set forth in this warranty and return policy, the Product and all services are provided “as is”. Neither ZENSHIN TECHNOLOGY LIMITED nor its suppliers makes any other warranties, express or implied, statutory or otherwise, including but not limited to warranties of merchantability, title, fitness for a particular purpose or noninfringement. You may have other statutory rights. However, to the full extent permitted by law, the duration of statutorily required warranties, if any, shall be limited to the limited warranty period.
Limitation of Liability
Neither party shall be liable for any loss of use, lost data, failure of security mechanisms, interruption of business, or any indirect, special, incidental, or consequential damages of any kind (including lost profits), regardless of the form of action, whether in contract, tort (including negligence), strict liability or otherwise, even if informed of the possibility of such damages in advance. Notwithstanding any other provision of this warranty and return policy, ZENSHIN TECHNOLOGY LIMITED’s and its suppliers’ entire liability to you shall not exceed the amount actually paid by you to ZENSHIN TECHNOLOGY LIMITED for the Product. The parties agree that the limitations specified in this Section 4 will survive and apply even if any limited remedy specified herein is found to have failed of its essential purpose. Some jurisdictions do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
Governing Law
This Warranty and Return Policy shall be governed by the laws of Hong Kong. Unless waived by ZENSHIN TECHNOLOGY LIMITED in its sole discretion, the jurisdiction and venue for any action arising out of or relating to the subject matter of this Warranty and Return Policy shall be the law of Hong Kong and you hereby submit to the exclusive jurisdiction of the Hong Kong Court.